F.A.Q

If you don't know or are not sure of your size, we have a dedicated guide page for you.
Here is the link.
To ensure your jewellery remains looking as new and shiny as possible, We strongly recommend you to follow our aftercare instructions.
Sterling Silver is a precious metal and will last a lifetime once looked after properly. All products made from sterling silver can oxidize over time due to exposure to the air and chemicals.
Here are some tips to keep your precious metals in great condition:
- Polish with a silver polishing cloth.
- Store in its Common Lines dust bag when not in use.
- Avoid contact with chemicals such as perfumes & deodorant.
- Remove jewellery before swimming, showering and heavy exercise.

Yes of course!
Our materials are specifically chosen for their durability, so that you can wear our jewerlys every day and in all aspects of life.
Our lifetime warranty allows you to replace your item, once, under warranty at Recanti expense. You receive a lifetime warranty & authenticity email with every purchase.
Our lifetime warranty covers:
- Fading/ tarnishing
- Broken clasps
- Missing stones
- Manufacturer defects
Our lifetime warranty does not cover:
- Intentional breakages
- Stolen items
- Water damage
- Scratches
The customer will be responsible for shipping costs for repair or replacement.

We have a dedicated tracking page where you can track your order right here by entering in your order number from the confirmation email.
If you wish to cancel your order or change any details please let us know as soon as possible by sending us an email and we'll do our best to accommdate.
If your order has already been dispatched then we we will not be able to change or cancel the order.

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Google Pay, Apple Pay and Amazon Pay.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

France : 3-7 working days.
Europe/Worldwide : 3-9 working days.
Please consider that due to global supply chain challenges, shipping times could be longer than usual, unfortunately beyond our control.
Yes, we ship our products all over the globe.
Note : If for any reason your country is not avaible for delivery please contact us by email for we can solve the problem.
France : 4,95 € | Free shipping above 50 €
Europe : 6,95 € | Free shipping above 50 €
Worldwide : 7.95 € | Free shipping above 50 €

Do you want to exchange or return your purchase? We are glad to help you! You can exchange or return up to 14 days after the date of delivery.
We are happy to extend till 30 days during the Christmas period.
Exchanging or returning can be done quickly and easily in the following 3 steps:
1. Send us an email at support@carder-amsterdam.com
With the following information:
*order number
*which pieces you are going to return or exchange
*(+ which replacement you want of course!).
We will send you our return form.

2. Fill in the return form. Fill in clearly which items you want to return and if you would like to exchange your items or want a refund.
3. Deliver your parcel to the carrier of your choice within 14 days after receiving your package.
4. After we have received your return shipment in our warehouse, we will process your return shipment within 10 working days. Our returns department will keep you informed by e-mail.
Please note : Unfortunately for items purchased during the sale, Recanti does not offer the option to return them for a refund. These items can only be offered for shop credit.
Shipping costs are not refundable.
Yes, we offer free shipping on all oder over 50€.
Check your cart to see the current deal on free shipping.

General questions